Help that gets to the point

Check your normal connection without the VPN, update the app and try another location. A second VPN or network filter may conflict. Do not disable security software at random.

Compare your purchase email with the email used in the app. Check payment status with the provider. Installation, purchase and activation are separate steps.

No. Website accounts, cookies and information you share can still identify you. A VPN is one layer of protection, not an absolute anonymity promise.